Privacy Policy
This policy explains how Ellington collects, uses, stores, and protects your personal data when you visit our website or use our retirement education services. Please read it carefully.
Who we are
The data controller responsible for your personal information under applicable data protection law.
Data Controller
Ellington Ltd (275 Slater St. #900, Ottawa, Ontario K1P 5H9, Canada) and ELLINGTON TRADE LTD (First Floor, First St. Vincent Bank Ltd Building, James Street, Kingstown, St. Vincent and the Grenadines) are the joint data controllers for personal data collected through this retirement education website and related services.
Scope
This Privacy Policy applies to all visitors of the Ellington Retirement section of www.ellingtonltd.com, as well as users of our retirement education and information services. It covers the collection, processing, storage, transfer, and deletion of personal data.
Legal bases
We process personal data under the following legal bases as defined by applicable data protection regulations: (i) your explicit consent, (ii) the necessity of processing for the performance of a contract, (iii) compliance with a legal obligation, and (iv) our legitimate interests in operating and improving our website and educational services, provided those interests do not override your fundamental rights.
What we collect
The categories of personal data we may collect from you and how we collect them.
Information you provide
- Full name and contact details (email, phone, postal address)
- Enquiry messages and correspondence
- Newsletter subscription preferences
- Feedback and survey responses
Information collected automatically
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on each page
- Referring website URL
- Essential cookie data (see our Cookie Policy for details)
How we use your data
The purposes for which we process the personal data collected through this website.
Primary purposes
We use your personal data to: (i) respond to your enquiries and correspondence, (ii) provide you with the educational retirement information and resources you request, (iii) send you relevant updates and newsletters where you have consented to receive them, (iv) improve and personalise your experience on our website, (v) comply with our legal and regulatory obligations, and (vi) detect, prevent, and investigate fraudulent or prohibited activity.
Marketing communications
We will only send you marketing communications where you have given your explicit consent. You may withdraw your consent or opt out at any time by contacting us directly at support@ellingtonltd.com. We do not sell or rent your personal data to third parties for their own marketing purposes.
Who we share it with
Categories of third parties with whom we may share your personal data and why.
Service providers
- Web hosting and infrastructure providers
- Email delivery and newsletter platforms
- Analytics and website performance monitoring
- Professional advisors (legal, accounting, compliance)
Regulatory & legal disclosures
- Regulatory authorities where required by applicable law
- Law enforcement agencies in response to lawful requests
- Courts or tribunals in connection with legal proceedings
- Auditors and compliance bodies as part of oversight
Data retention & security
How long we keep your data and the measures we take to protect it.
Retention periods
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Generally, enquiry and correspondence data is retained for 24 months after the last communication. Where you have subscribed to our newsletter, we retain your data until you unsubscribe. Data retained for regulatory compliance purposes is kept for the duration required by applicable law.
Security measures
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include encryption in transit (TLS 1.2+), access controls, regular security assessments, and staff training on data protection practices.
Privacy enquiries
If you have any questions about this Privacy Policy or how we handle your data, please contact us.
Data Protection Officer
DPO, Ellington Ltd
275 Slater St. #900
Ottawa, Ontario K1P 5H9
Canada
Contact details
- Email: support@ellingtonltd.com
- Phone: +1 (613) 800‑4240
- Web: www.ellingtonltd.com